Topic
AI agents
Agents handle recurring workflows step by step, with clear permissions and human approval.
Agent run: handle a complaint
Simulation of a recurring workflow with an approval gate. No real system is contacted.
- 1Create planpending
Determine the goal and the order of steps.
- 2Tool: ticketing systempending
Look up the complaint and its history.
read - 3Tool: databasepending
Retrieve order history and prepare a credit note.
write - 4Approvalpending
A human reviews the proposal before anything is sent.
- 5Send replypending
Notify the customer of the outcome.
write - 6Log entrypending
Permanently document the case and decision.
write
Approval is required before the reply is sent.
Ready.
Live log
What you gain
- Routine work runs, your team decides
- Every step logged and traceable
- Critical actions only after approval